Service blueprint for outpatients' service process currently being implemented in general hospital(A) is analysed to improve hospital services and define hospital service delivery system more accurately. It also helps service process design and service digitalization of other general hospitals in the future.ĪB - We assess service delivery system for outpatients of general hospital(A) using service blueprint. Small rural hospitals face the challenge of being successful in fee-for-service payment systems while preparing for and entering into value-based payment. The service blueprint shows an overview of the process that takes place from the time a physicians office calls in an order for a patients imaging procedures.
The analysis of service blueprint of outpatients' service process suggested in this study is useful for setting strategies for health care service. In addition, comparative analysis of service blueprint between before and after improvement is conducted to find that health care services is now more customer-oriented and hospital employees can link their duties to service delivery system.ĭealing with the efficiency of health care service delivery system based on service blueprint analysis is expected to pave the way for continual service quality improvement of general hospitals in the future. The paper analyses its existing service blueprint along with recommends how the restaurant can enhance its quality service as well as efficiency level.
We assess service delivery system for outpatients of general hospital(A) using service blueprint. View Homework Help - Service Blueprint 1 from HCM 403 at University of Alabama, Birmingham.
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